We want you to be happy with what you receive. If something is not right, we are here to sort it out.
Exchange window You may request an exchange within 7 days of receiving your order.
When you can request an exchange
- The item arrived with a manufacturing fault
- The item is damaged in transit
- You received the wrong article or the wrong size
Conditions The item must be unused, unwashed and unstitched, in its original condition with all tags and packaging intact. We are not able to accept an item that has been stitched, altered, washed or worn.
How to request an exchange Message us on WhatsApp at 0309 8309058 within 7 days of delivery. Please include your order number and clear photographs of the item and the issue. Our team will review your request and guide you through the next step.
Return shipping We cover return shipping for faulty or incorrect items. For all other exchanges, return shipping is arranged by the customer.
Items we cannot exchange
- Items bought on final sale or clearance
- Items requested after the 7 day window has passed
- Items that have been stitched, altered or washed
- Items returned without their original packaging and tags
A note on colour Screens display colour differently. A slight variation between the photograph and the actual fabric is normal and is not considered a fault.
If you are unsure about anything before ordering, message us first. We are always happy to help you choose.